Privacy Policy

Last updated: July 27, 2026

SAIDA — a registered trade name (DBA) of The Art of Marketing LLC — ("we", "us", "our") provides facility maintenance coordination and automation services. This policy explains what information we collect, how we use it, and the choices you have. It applies to saida.us and to the services we operate for our clients.

Mobile information and SMS messaging

We do not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never shared with any third party for their own marketing.

Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes.

Message frequency varies. Messages are sent in response to activity you initiate: facility-maintenance coordination (typically 1–10 messages per job, and no more than approximately 30 messages per month for an active property contact) or appointment scheduling with a practice served by our phone assistant (typically 1–3 messages per booked appointment).

Message and data rates may apply.

Reply STOP at any time to unsubscribe. Reply HELP for help, or contact us at tom@saida.us or (610) 246-7969.

We use text messaging to carry out maintenance work on behalf of our clients. Specifically, we may send:

Confirmation that a maintenance request was received and logged
Clarifying questions about the location, access, or nature of a reported issue
Scheduling, dispatch, and job status updates
Requests to a subcontractor technician for completion details or photos
Internal approval requests to the business owner or operator

These are operational, transactional messages. We do not send marketing or promotional text messages from our service numbers.

How we obtain consent (our opt-in flow)

Consent to receive text messages is NOT a condition of purchasing any product or service, of becoming a client, or of joining our vendor network. Anyone who prefers email or phone is served exactly the same way.

Opt-in works one of two ways, depending on the program — and nothing else:

Facility maintenance: you text us first. Recipients join by sending a text message to our published business number:

A member of property staff or a maintenance contact texts our business number to report a maintenance problem at their building — for example, "the AC in the dining room is out." Sending us that message is the opt-in.
Our first reply confirms we received the request and includes the exact words "Reply STOP to opt out."
We then reply only about that specific maintenance job, until it is resolved or the person replies STOP.

Subcontractors we have already engaged text us the same way about jobs they have accepted, and receive replies only about those jobs.

Appointment confirmations: you agree out loud, on a call you placed. When a caller books an appointment by phone with a practice served by our assistant, the assistant asks: "Can we use the number you're calling from for confirmations?" A verbal yes on that call is the opt-in; declining changes nothing about the appointment. The first text includes "Reply STOP to opt out, HELP for help." See saida.us/forms for the full program disclosure.

We never add anyone to messaging who has not either texted us first (facility maintenance) or verbally agreed to texts on a call they placed (appointment confirmations). We do not purchase, rent, import, or otherwise obtain phone numbers from any third party or list, we do not use web forms or paper forms to collect consent to text, and we do not message anyone outside an active maintenance request they themselves reported or an appointment they themselves booked.

Information we collect

Contact information — name, mobile number, email address, and the property or company you are associated with.
Maintenance records — the content of requests, messages, photos, scheduling details, work performed, and related invoices.
Website data — standard log data and any information you submit when booking a call.

How we use information

We use information to receive and triage maintenance requests, dispatch and coordinate subcontractors, keep clients informed of job status, produce invoices and reports, provide support, and meet legal and record-keeping obligations.

How we share information

We share information only as needed to perform the service:

With the property owner or manager the work is being performed for
With the subcontractor assigned to a job, limited to what they need to complete it
With service providers that operate our systems (for example messaging, email, cloud storage, and accounting platforms), which are bound to protect the data
Where required by law

Again: mobile phone numbers and SMS consent are never shared with third parties for marketing purposes.

Data retention and security

We retain maintenance and billing records for as long as needed to provide the service and to meet legal, tax, and accounting requirements. We use reasonable administrative and technical safeguards, including access controls and encrypted connections, to protect information.

Your choices

Stop texts — reply STOP to any message. You will be unsubscribed immediately.
Get help — reply HELP, or use the contact details below.
Access, correct, or delete — email us and we will respond promptly, subject to records we must retain by law.

Children

Our services are intended for businesses. We do not knowingly collect information from children under 13.

Changes

We may update this policy. Material changes will be reflected by the "last updated" date above.

Contact

SAIDA
Email: tom@saida.us
Phone: (610) 246-7969